Refund policy

Return Policy

Updated July 10, 2025

At Repro Products Inc., we are committed to your satisfaction. If for any reason you are not completely satisfied with your purchase, you may return eligible items under the following terms:

 

Return Window

• Returns must be initiated within 15 days of the delivery date.

• All returned items must be shipped back within 5 business days of return authorization.

 

Return Eligibility

To qualify for a return:

• Products must be unused and in original, unopened packaging.

• A Return Merchandise Authorization (RMA) must be requested and approved before shipping any items back.

Important:
Products that have been opened, used, altered, or damaged after receipt are not eligible for return, refund, or exchange under any circumstance.

 

Restocking Fee

• A 20% restocking fee will be deducted from the refund amount.

• The buyer is responsible for all return shipping costs.

 

Non-Returnable Items

The following items are not eligible for return:

• Opened or used products

• Custom or special-order items

• Products marked “Final Sale” or “Non-Returnable” at the time of purchase

 

Return Process

1. Contact us at [your customer service email/phone] to request an RMA.

2. Once approved, ship the item(s) with the RMA number clearly marked on the package.

3. Upon inspection and approval, refunds (minus restocking and shipping fees) will be processed within 7–10 business days.

 

Damaged or Incorrect Orders

If you received a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos and order details. We will work with you to resolve the issue promptly.